We will be contacting you 3 days prior to your delivery to review your selection, address and directions to your home. If we leave a message please return the call so we can verify that this information is correct in our system.
The evening before your delivery we will call again to verify the delivery, and provide you with a stop number on the truck to help you better plan your day. Due to the unpredictability of other deliveries, travel issues, etc., we cannot provide a specific delivery time. Your understanding of this is greatly appreciated.
If necessary (i.e., if you are at work and need to go home to receive your delivery), we can call you in advance of the delivery team's arrival at your home. You simply need to let us know that you need a call and provide us with a phone number.
On occasion, with our busy lifestyles today, you may need to change your delivery date. A notice of 4 working days is appreciated. Deliveries cancelled the day before the scheduled delivery will be re-scheduled on the next available delivery date in your area.
Make sure that someone is there to receive your new furniture. If you have a friend or family member waiting at the home, let them know where you want your new items placed. Customers not at home will be re-scheduled on the next available delivery date in their area, and will be charged a fee for the return delivery.
TIPS FOR A SUCCESSFUL DELIVERY
Clear driveway of cars, bicycles, toys, etc.
Clear a path from parking location to point of entry into home.
Keep small children and pets safe from the immediate delivery area.
Remove wall hangings, sconces, lamps, vases, and valuable keepsakes to avoid possible damage - especially in small hallways and tight corners. (Note: some oversized items may not be able to be taken to 2nd story.)
During the winter months, clear driveways and sidewalks of snow and ice as this poses a safety concern for our delivery team.
Upon delivery of Mattresses purchases, we do offer to pick-up your used Mattresses and box spring at no additional charge. We do reserve the right to refuse pick-up on any Mattresses or box spring that our delivery teams deem in unacceptable condition. Waterbeds, headboards, footboards and frames are excluded from this free service.
Due to compliance with our insurance carrier, we cannot remove our boots during delivery – however, boot covers can be used at your request. Our drivers are required to create a safe environment for the delivery.
Your efforts to assist us will make your delivery experience a positive and successful one.